Shipping policy
SHIPPING POLICY
Once your order is placed it typically takes 2-5 business days to ship.
Please verify that your shipping address is correct at checkout before submitting your order.
You will be responsible for orders, and the cost of those orders, that are associated with orders that are shipped to incorrect addresses. Customers will be responsible for paying any charges associated with a package if an incorrect shipping address is entered.
Please be aware that once a package leaves Layle By Mail it becomes the possession of the carrier. If your order arrives damaged, please contact us immediately so that we can resolve the issue with you quickly.
INTERNATIONAL SHIPPING
**For more information about shipping to the EU and UK, click here.
Be aware that tariffs and taxes may be charged to you by government policies. International shipping charges do not include any applicable import taxes, customs duties, or fees that are due upon entry into the destination country. All duties, fees, and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
LOST PACKAGES
If your package is lost or stolen, please take the following measures before contacting us
1. Track your order.
2. Contact the shipping carrier with your tracking number and try to resolve your claim through them.
Once a package leaves Layle By Mail, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost/stolen package claims must be handled with them directly. If you have any problems with the shipping carrier please contact us at laylebymail@gmail.com
RETURNS
PROJECT KITS CANNOT BE RETURNED
Products that are unopened and unused may be returned within 30 days.
Please email laylebymail@gmail.com BEFORE returning your item, to authorize your return and get instructions on how to send it back to us.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTE:
*Items purchased cannot be returned after 30 days.
*Items must be unused and in original packaging.
*You are responsible for ALL shipping costs, including the shipping charges incurred when you first purchased the product as well as the cost of shipping the product back to us.
*Only regular priced items may be refunded, unfortunately sale items cannot be returned.